Return/Refunds and Restock Fees
- Overview
- Return/Refunds and Restock Fees
🙋♂️Product Return/Refund/Fees: FAQ
Below are some of the Frequently Asked Questions. Why do you charge restock fees? The primary purpose of restocking fees on product returns is to cover the expenses related to ...
Product Return: Eligibility
Our Product Return Policy allows you to initiate a return within 30 days of purchasing a product from www.primochill.com. The customer is required to cover the costs associated wit ...
Product Return: Fees
Return costs and fees are an essential part of the process that cannot be completely avoided. Despite this, we strive to minimize them as much as possible. You will have different ...
Product Return: Exchanges
Did you buy the wrong size or part? Exchanging items involves a more intricate procedure compared to regular returns. It is advisable to initiate the return process first. After y ...
Product Return: Product Inspection
PrimoChill has the right to reject refund requests for any reason in compliance with applicable laws. This policy applies to incomplete items or accessories, missing hardware or pa ...
Product Return: Status
Return processing time can range from 3 to 5 days from the date your return reaches us. Please note that this timeframe does not account for the additional 7-10 business days it ma ...
Product Return: Request/Initiate a Return
Once you're ready to initiate your return please visit our Returns Portal to start your return. Our return system will lead you through each step of returning your items. It's impo ...