Below are some of the Frequently Asked Questions.
Why do you charge restock fees?
The primary purpose of restocking fees on product returns is to cover the expenses related to handling the return process. We incur costs for inspecting, repackaging, and managing inventory when customers return items.
How do I process my return?
Once you're ready to initiate your return please visit our Returns Portal to start your return. Our return system will lead you through each step of returning your items. It's important to know that our system has strict guidelines in place to guarantee fairness for all customers looking to return their item(s).
Do I have to pay for return labels?
Currently, customers are responsible for covering the costs of return shipping. When initiating a return, you can choose to receive a pre-paid label for returning your item(s). It's important to understand that while these labels are offered for customer convenience, the cost remains the customer's responsibility. The return process will clearly outline these costs for your review before finalizing your return request.
Who pays for shipping on returns?
Customers are required to pay for return shipping, except in cases where the product is defective. This is a standard policy for most online retailers apart from Amazon, where customers pay for returns upfront as part of their Prime subscription.